Shipping & Pickup Policy
Last updated: July 31, 2026
This Shipping & Pickup Policy applies to orders placed with NEEDZ Studio Ltd. ("NEEDZ," "we," "us," or "our") through needzcanada.com.
Shipping destinations and rates
NEEDZ currently supports delivery addresses in Canada and the United States where a service is available at checkout. Available carriers, services, rates, and estimated transit times are displayed based on the items in your cart and the delivery address. All amounts are shown in the currency identified at checkout. Applicable taxes are added as required.
If a destination or shipping service is not offered at checkout, please contact support@needzcanada.com before ordering. We cannot guarantee that we can ship every product to every destination. Manufacturer restrictions, dangerous-goods rules, package size, carrier coverage, and customs requirements may limit availability.
If NEEDZ offers free or discounted shipping, the cart, checkout, or promotion will show the applicable threshold, destination, service, dates, and exclusions. Oversized, unusually heavy, remote-area, or special-handling items may be excluded when that exclusion is disclosed before purchase.
Order processing
In-stock orders are normally prepared after payment is confirmed. Unless the product page or order notice gives a different estimate, please allow up to 5 business days for in-stock processing. Business days exclude Saturdays, Sundays, statutory holidays in British Columbia, and announced store closures. Orders placed after the daily processing cutoff begin processing on the next business day.
Processing time is separate from carrier transit time. High-volume releases, promotions, severe weather, inventory verification, fraud review, address verification, and other exceptional events may extend processing. We will contact you if an issue materially affects your order.
An order confirmation acknowledges that we received your order; it does not guarantee acceptance, inventory, or shipment. You will receive a shipping confirmation with tracking information when available after the carrier label is created. Tracking may take time to update after the parcel is handed to the carrier.
Free local pickup
Where offered at checkout, local pickup is free. The currently configured pickup location is:
2020-4000 Number 3 Rd
Richmond, British Columbia V6X 0J8
Canada
- Select the pickup location during checkout. Pickup locations cannot always be changed after the order is placed.
- Do not travel to the pickup location until you receive a ready-for-pickup notice.
- Bring the order confirmation and government-issued photo identification. If another person will collect the order, contact us in advance; we may require their name and identification.
- Pickup hours, instructions, and the collection deadline will be included in the ready-for-pickup notice.
- Pickup timing is an estimate and depends on inventory transfer and verification.
Contact support@needzcanada.com before the stated collection deadline if you need an extension. Unclaimed orders are handled under our Refund & Return Policy.
Pre-order shipping
Dates shown for pre-order products are estimated release or arrival windows, not guaranteed delivery dates. Manufacturers, distributors, freight carriers, customs authorities, and other parties may change a release date or delay supply.
Full-payment pre-orders
For a pre-order paid in full, the initial payment covers the product price shown at checkout. Shipping is normally deferred. After the item arrives at NEEDZ, you will choose an available shipping or pickup method and pay any applicable shipping charge and tax before fulfilment. If the final size, weight, destination, or carrier cost cannot reasonably be calculated in advance, the available options and charges will be shown or communicated before you authorize shipment.
Deposit pre-orders
No shipping fee is charged with the initial deposit. When the product is ready and final payment opens, you will choose an available shipping or pickup method and pay the remaining product balance, applicable shipping, and taxes.
Mixed and multi-item orders
If an order contains both in-stock and pre-order items, or items with different arrival windows, NEEDZ may hold the order or split it into multiple shipments. The product page, cart, checkout, or follow-up notice will identify the available arrangement where possible. Additional shipping charges may apply to customer-requested split shipments. NEEDZ will not impose a new discretionary shipping charge without informing you first.
To avoid holding an in-stock item for a later pre-order, place separate orders when the checkout does not expressly offer split fulfilment. Separate orders cannot always be combined after submission, and combining orders does not guarantee a shipping refund.
Oversized, heavy, and final-dimension items
Some statues, display cases, model kits, electronics, or other collectibles cannot be rated accurately until final carton dimensions and weight are available. A shipping amount shown for such an item may be an estimate when the product page or checkout identifies it as such.
If the carrier's final charge materially exceeds the estimate, NEEDZ will contact you before dispatch with the available shipping, pickup, or other reasonable options. We will not charge the difference without authorization. If no reasonable fulfilment option is available, the order will be handled under the Pre-Order Policy, Refund & Return Policy, and applicable law.
Shipping quotes and carriers
NEEDZ currently uses 3AMShip to obtain and manage available carrier services. The actual carrier and service selected for an order are shown at checkout, in the order record, or in tracking information. A displayed shipping charge may include carrier charges and reasonable handling or service costs.
Carrier availability can change by destination, parcel dimensions, weight, service interruption, or account availability. If a live carrier quote is unavailable, checkout may show an available fallback method or ask you to contact NEEDZ.
Delivery estimates
Any transit time displayed at checkout or provided by a carrier begins after the carrier accepts the parcel. It is an estimate, not a guaranteed delivery date, unless the selected service expressly states otherwise. Delays may result from weather, peak periods, labour disruption, customs, remote-area service, security screening, address problems, or events outside NEEDZ's reasonable control.
NEEDZ is not responsible for carrier delays after dispatch, but we will provide available tracking information and reasonable assistance with a carrier investigation. Nothing in this section limits rights that cannot lawfully be excluded, including statutory rights relating to late or non-delivery.
Addresses and order changes
Customers are responsible for providing a complete and accurate name, email address, phone number, and delivery address. Review these details before submitting the order.
Contact us immediately if a correction is needed. We cannot guarantee an address, service, or order change after an order is placed, and changes may not be possible after processing or dispatch. NEEDZ is not responsible for loss, delay, or extra cost resulting from incorrect information supplied by the customer, except to the extent required by law.
We do not redirect shipped parcels. If a carrier offers a customer-managed redirect, the customer assumes any additional fees and risks created by that request.
Package acceptance, signature, and safe-drop
Some orders may require a signature because of value, destination, carrier rules, or fraud-prevention measures. The carrier may make delivery attempts, deliver to a concierge or mailroom, route the parcel to an access point, or return it to NEEDZ according to the selected service.
If you authorize a carrier to leave a parcel unattended, select a safe-drop option, redirect the parcel, waive a signature, or provide special delivery instructions directly to the carrier, responsibility for loss or damage arising from that instruction may shift to you to the extent permitted by law.
Lost, missing, or damaged shipments
Inspect the parcel when it arrives. If the shipping carton or product is damaged, an item is missing, or the order is incorrect, email support@needzcanada.com within 7 calendar days after delivery and include your order number and clear photographs of the shipping label, carton, internal packaging, and affected item. Keep all packaging until the claim is resolved.
If tracking shows delivered but you cannot locate the parcel:
- check the delivery location, mailbox, parcel locker, concierge, household members, and nearby safe-drop areas;
- wait until the end of the delivery day because some carriers scan parcels before final delivery; and
- contact NEEDZ promptly so that any time-limited carrier investigation can begin.
Carrier investigations and claim decisions can take time. NEEDZ will assess the evidence and provide the remedy required by applicable law and our Refund & Return Policy. We may require a signed statement, identity verification, police report, or cooperation with the carrier for a high-value or repeated claim.
