Pre-Order Policy

Last updated: July 31, 2026

This Pre-Order Policy applies to pre-order purchases from NEEDZ Studio Ltd. ("NEEDZ," "we," "us," or "our") through needzcanada.com. It forms part of our Terms of Service and should be read with our Shipping & Pickup Policy and Refund & Return Policy. Nothing in this Policy limits a right or remedy that cannot lawfully be waived.

What a pre-order means

A pre-order lets you request an item before NEEDZ has saleable stock ready for fulfilment. It reserves an expected unit from future manufacturer or distributor supply, subject to NEEDZ receiving sufficient allocation. A pre-order is not a guarantee that the manufacturer will produce the item, that NEEDZ will receive its requested quantity, or that the item will arrive by an estimated date.

Items may be limited and are generally allocated in the order that valid purchases are received, subject to purchase limits, payment verification, fraud review, supplier allocation, and any clearly disclosed member-access rules. Joining a waitlist, stock alert, mailing list, or expression-of-interest list does not reserve an item and does not create an order unless NEEDZ expressly says otherwise.

Dates, cutoffs, and product changes

Release dates, order cutoffs, and arrival windows are estimates based on information from manufacturers, distributors, freight providers, and customs processes. They may move earlier or later without advance notice.

Manufacturers may change packaging, colours, materials, accessories, scale details, specifications, or the final appearance of a product. Prototype and promotional images may differ from the finished item. NEEDZ will update the product page or contact affected customers when a material change becomes known and it is reasonably practical to do so.

The cutoff shown on a product page is the deadline NEEDZ uses to place or finalize supplier commitments. NEEDZ may close a pre-order early if allocation sells out or extend it if additional inventory becomes available.

Payment options

The payment option and price shown at checkout control your order.

Full payment

If you choose full payment, the full product amount is collected when the order is placed. Eligible pre-orders currently receive the 10% full-payment discount shown on the product page and at checkout. The amount accepted at checkout is the product price for your order, subject only to a genuine pricing or tax error and any change you expressly approve.

Shipping is normally deferred for full-payment pre-orders. After the item arrives at NEEDZ, you will choose an available shipping or pickup method and pay any applicable shipping charge and tax before fulfilment.

Deposit and final payment

If a deposit option is offered, the deposit shown at checkout is collected to reserve the item. NEEDZ currently offers a 20% deposit option on eligible pre-orders; the product page and checkout will show the exact deposit for each item.

Shipping is not collected with the deposit. When final payment opens, NEEDZ will send a notice using the contact information on the order. You must pay the remaining product balance, applicable taxes, and the selected shipping charge within 30 calendar days after the final-payment notice is issued, unless the product page, order, or notice gives you a longer period. Pickup may be selected where offered.

The deposit is part of the product price, not an additional fee. The remaining product balance is based on the product price accepted when the order was placed, subject to correction of a genuine pricing or tax error and any change you expressly approve.

Keep your email address and account information current and check spam or junk folders. Not receiving a message because the information supplied was inaccurate does not automatically extend the deadline, but NEEDZ will use reasonable efforts to provide notice before cancelling for non-payment. If the balance remains unpaid after the applicable deadline and reasonable notice, NEEDZ may cancel the reservation, release the item, and retain the deposit to the extent permitted by law.

An unpaid initial checkout may expire automatically after 24 hours if payment was not captured. An expired unpaid checkout does not reserve inventory and does not result in a charge.

Allocation shortages and unavailable products

Supplier allocations can be reduced, split into waves, or cancelled. If NEEDZ receives fewer units than expected, we may:

• fulfil orders in purchase order, subject to disclosed limits and verification;
• offer to keep the affected order open for a later confirmed shipment;
• offer an available alternative, which you may accept or decline; or
• cancel the affected item and refund all amounts paid for it to the original payment method.

You do not have to accept a substitute. If NEEDZ permanently loses the allocation, the manufacturer cancels the product, or NEEDZ otherwise cannot fulfil the item, NEEDZ will refund the product amount and deposit paid for that item. A wait for a later shipment will require your agreement when the delay or allocation change is material.

Customer cancellation and final sale

A paid full-payment pre-order or paid deposit pre-order becomes final sale when you submit the order and accept the pre-order terms. It cannot be cancelled, refunded, transferred, exchanged, or converted to store credit for change of mind through the customer account. The cutoff displayed on the product page is the date when ordering closes; it is not a customer cancellation window.

Contact NEEDZ promptly if the order contains a material error. We may review a correction request, but approval is discretionary and is not guaranteed. These restrictions do not apply where NEEDZ cannot fulfil the order, where the product is materially different from what was agreed, or where applicable law provides a cancellation or refund right.

NEEDZ does not impose a separate fixed-percentage cancellation or payment-processing penalty. If an exceptional cancellation is approved, the refund and any permitted non-recoverable costs will be handled under the applicable policy and law.

Delays

A schedule change or delay alone does not automatically cancel a pre-order. If a delay becomes material, NEEDZ may provide updated options based on supplier information and applicable law. No estimated release or arrival date removes a statutory cancellation right that cannot lawfully be waived.

Shipping, pickup, and mixed orders

Pre-orders ship or become available for pickup only after the item reaches NEEDZ, is checked into inventory, and all required payment is complete.

If an order contains items with different availability dates, NEEDZ may hold the order until all items are ready or split it into separate fulfilments. The product page, cart, checkout, or order notice will indicate the applicable arrangement where possible. A customer-requested split shipment may require an additional shipping payment. NEEDZ will tell you about any additional charge before arranging the split.

For large or unusually heavy pre-order items, final shipping cost may not be reasonably calculable until the manufacturer provides final carton dimensions and weight. If the actual shipping cost materially differs from an estimate, NEEDZ will contact you before shipment with the available delivery or pickup options.

Returns and product issues

All pre-orders are final sale and are not eligible for change-of-mind returns. This does not affect remedies for an item that is damaged, defective, incomplete, incorrect, materially different from what was agreed, or otherwise protected by law.

Inspect the product promptly after delivery or pickup and report an issue under the time and evidence requirements in the Refund & Return Policy. Keep the item, product packaging, shipping carton, and packing materials while the claim is assessed.

NEEDZ Points and promotions

Coupons and NEEDZ Points redemption cannot be applied to pre-order checkout. A product page may display an estimated number of points based on the listed product price; the actual points earned are calculated from eligible amounts paid under the selected payment plan and become available only after the required order-completion conditions are satisfied. Deposit and final-payment activity may be recorded separately without awarding points twice for the same amount. Cancelled, refunded, unpaid, fraudulent, or chargeback transactions may cause related points or benefits to be reversed under the NEEDZ Rewards Policy.

Early access or allocation priority, where offered as a membership benefit, provides an earlier opportunity to order but does not guarantee inventory.

Contact us

For a pre-order question or order correction request, contact:

NEEDZ Studio Ltd.
2020-4000 No. 3 Road
Richmond, British Columbia V6X 0J8
Canada
Email: support@needzcanada.com
Phone: +1 (236) 335-8697