NEEDZ Rewards Policy

Last updated: July 31, 2026

This NEEDZ Rewards Policy governs NEEDZ Points, membership tiers, points-priced products, and related loyalty benefits offered by NEEDZ Studio Ltd. ("NEEDZ," "we," "us," or "our") through needzcanada.com. Participation is optional. This Policy forms part of our Terms of Service, and mandatory rights under applicable law continue to apply.

Current program summary

• Eligible completed purchases earn 15 NEEDZ Points for each C$1 of eligible merchandise value, rounded down to the nearest whole point.
• 1,000 points have a redemption value of C$1. The minimum redemption is 10,000 points, equal to C$10, and checkout redemptions are made in 10,000-point increments.
• There is no fixed numerical maximum redemption, but points may cover no more than 100% of the eligible merchandise subtotal and remain subject to product, cart, and checkout exclusions.
• Standard NEEDZ Points do not expire while the program and account remain active. A promotional offer may have a stated expiry.
• An eligible new account receives 100 registration points. An eligible birthday benefit currently provides 200 points when the required birthday information and program conditions are satisfied.

Membership and eligibility

You need an eligible NEEDZ customer account and must be signed in to earn, view, or redeem points. Guest purchases are not automatically enrolled or credited. Membership is personal to the account holder and is not available for resale, commercial pooling, or use through duplicate or false accounts.

You are responsible for keeping your account information current and protecting your login credentials. Points and tier activity may not be combined across accounts unless NEEDZ expressly offers an account-merger process.

NEEDZ may exclude wholesale, reseller, employee, test, fraudulent, or otherwise ineligible accounts or transactions from the program.

Earning points

The standard earning rate is 15 points for each C$1 of eligible merchandise value on an eligible order that reaches completed status. The calculation rounds down to the nearest whole point. A different product, category, campaign, or member offer applies only when that different rate or amount is displayed.

Unless a specific offer states otherwise, points are calculated on the eligible product value recorded for the order after item-level price adjustments. Shipping, duties, taxes, payment fees, gift cards, refunded amounts, and other non-merchandise charges do not earn points. The system may calculate points before an order-level discount; the amount shown in the final points ledger controls after any required correction.

Purchases made without signing into the eligible account may not be credited automatically. Contact NEEDZ promptly if a completed eligible order is missing from your points history; we may request the order number and identity verification.

An eligible new account currently receives 100 registration points. An eligible birthday benefit currently provides 200 points. Social follows, reviews, photo reviews, referrals, and other activities do not currently award standard points unless NEEDZ publishes a separate offer. NEEDZ may verify that an activity is genuine and completed under the offer rules.

Pending and available points

Points displayed on a product page or immediately after purchase are estimates or may be marked pending. They are not redeemable and become available only after the related order reaches completed status and any applicable verification or return controls are satisfied.

Coupons and point redemption cannot be applied to pre-order checkout. For a pre-order, a product-page estimate may be based on the listed price, while actual points are determined from eligible amounts under the selected payment plan. A deposit and later final payment may be tracked separately; the same product amount will not intentionally earn points twice. If the pre-order is cancelled, refunded, or left unpaid, related pending or available points may be reversed.

Processing and status updates may take time. The points ledger in your account is the current record of pending, available, redeemed, adjusted, and expired points, subject to correction of errors.

Redeeming points

The current checkout redemption rate is 1,000 points for C$1. The minimum redemption is 10,000 points, equal to C$10, and redemptions are made in 10,000-point increments. There is no fixed numerical maximum, but points may cover no more than 100% of the eligible merchandise subtotal and cannot cover excluded charges.

Available points may be redeemed only through redemption options currently offered by NEEDZ. This may include:

• applying an available points reward or discount at checkout; or
• purchasing a product that displays a points-only or combined money-and-points price.

The eligible products, exclusions, and combination rules shown in the account, cart, checkout, or promotion apply to that redemption. Points cannot be redeemed on pre-orders and cannot be applied after an order is submitted unless NEEDZ expressly agrees.

Points cannot be redeemed for cash, used to buy gift cards, sold, transferred, assigned, or exchanged outside the NEEDZ program. Points have no cash value and are not a bank balance, stored-value account, security, or other financial instrument.

If an order paid partly with points is cancelled or refunded, points attributable to the approved refund are ordinarily returned to the same account after processing, while any money portion is handled under the Refund & Return Policy. Expired points, promotional points, or points connected to abuse may not be reinstated where permitted by law and the applicable offer terms.

Membership tiers and qualifying spend

NEEDZ currently provides Gold and Silver membership tiers based on qualifying spend from completed orders:

• Gold: C$100 in calendar-year qualifying spend; C$80 maintenance threshold.
• Silver: C$300 in calendar-year qualifying spend; C$250 maintenance threshold.

Silver is the higher current tier. Both tiers currently use a 1.00× points multiplier, so they do not increase the standard earning rate unless a separate offer states otherwise. Benefits such as product-specific early access apply only when displayed for the account or offer.

Qualifying spend is tracked by calendar year and only completed orders qualify. It is calculated from the eligible merchandise subtotal before order-level discounts, excluding taxes, shipping, duties, payment fees, gift cards, cancelled transactions, returned or refunded amounts, and other non-merchandise charges. A return, cancellation, payment reversal, or adjustment may reduce qualifying spend and affect tier status.

Tier thresholds, earning rates, entry bonuses, early access, allocation order, and other benefits are not guaranteed unless they are displayed as part of the current program. Early access or allocation priority gives an earlier opportunity to purchase; it does not reserve an item or guarantee inventory.

When earned, a tier is valid through December 31 of the following calendar year. Tier status is reviewed on January 1. A member who does not meet the applicable maintenance threshold may be downgraded. NEEDZ may take a reasonable period to update tier status after an eligible order changes to completed status.

Expiry

Standard NEEDZ Points do not expire while the program and account remain active. Promotional points may have a different expiry only when that expiry is disclosed with the offer. NEEDZ will administer any expiry in accordance with applicable law and any notice obligations.

Closing an account may result in loss of unredeemed points after any notice or redemption opportunity required by law. If NEEDZ ends the program, we will provide reasonable notice and redemption information where reasonably possible, subject to fraud prevention, technical feasibility, and applicable law.

Returns, cancellations, and adjustments

Points and tier spend connected to a returned, cancelled, refunded, unpaid, fraudulent, disputed, or chargeback transaction may be cancelled or deducted. If those points have already been redeemed, NEEDZ may deduct the shortfall from the account's future balance, reduce a related refund where lawful and disclosed, or suspend redemption while the account is reviewed.

NEEDZ may correct points, tier status, or qualifying spend affected by a duplicate entry, system error, pricing error, refund, unauthorized access, or misuse. Contact support@needzcanada.com if you believe an adjustment is incorrect.

Abuse and account action

You may not obtain or use points through false reviews, self-referral, duplicate accounts, automated activity, manipulated returns, unauthorized transactions, resale schemes, or any attempt to exploit a technical or promotional error.

NEEDZ may withhold, reverse, or suspend points or benefits and may suspend program participation while reasonably investigating suspected abuse. Where appropriate, we will provide notice and a way to contact us. NEEDZ will not impose an arbitrary monetary penalty solely because activity is suspected; any financial adjustment must reflect the transaction, applicable policy, and law.

Program changes

NEEDZ may change earning rates, redemption options, tier thresholds, benefits, exclusions, or other program features. Changes apply prospectively unless an earlier correction is required for fraud, misuse, a clear error, or law. For a material adverse change to existing points or an end to the program, NEEDZ will provide reasonable notice and, where reasonably possible, a reasonable opportunity to use affected points.

An offer may have additional terms. If specific offer terms conflict with this Policy, the specific offer terms govern that offer, except that this Policy and applicable law continue to govern matters the offer does not address.

Privacy

NEEDZ processes account, transaction, points, tier, preference, and engagement information to operate and improve the program, prevent abuse, and communicate program status. Our Privacy Policy explains the information we collect, how we use and disclose it, and your privacy choices and rights.

Contact us

For a points, tier, or rewards question, contact:

NEEDZ Studio Ltd.
2020-4000 No. 3 Road
Richmond, British Columbia V6X 0J8
Canada
Email: support@needzcanada.com
Phone: +1 (236) 335-8697